Return Policy
Les Enfants Chics Return Policy
At Les Enfants Chics, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help!
Returns and Exchange:
- Eligibility: Items can be returned within 15 days of the purchase date. To be eligible for a return, the item must be unused, in its original condition, and include all tags and packaging.
- Non-Returnable Items: For hygiene reasons, we cannot accept returns on underwear, swimwear, or any items marked as final sale.
- Exchange: If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
How to Initiate a Return:
- Contact Us: Please reach out to our customer service team at lesenfantschics.lec@gmail.com to request a return authorization.
- Prepare Your Package: Pack the item securely, including all original packaging, tags, and a copy of your receipt or order confirmation.
- Return Shipping: Customers are responsible for the return shipping costs unless the item was defective or the wrong item was sent.
Refunds:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Contact Us:
If you have any questions or concerns about your return, please don’t hesitate to contact us at lesenfantschics.lec@gmail.com. We’re here to help!
Thank you for shopping at Les Enfants Chics!